I noticed that some new Pepperidge Farm products are labeled as "NEW," such as the decadent Marbella Chocolate Toffee cookies.. For how long does a product continue to bear the distinction of "NEW"? Pretty much every product is newer than Pepperidge Farm Goldfish Crackers, which debuted in 1962, after Margaret Rudkin discovered the snack cracker on a trip to Switzerland and returned to America with the recipe.. When does a product cease being "NEW"?
They sent me a nice email reassuring me that they read each email and will strive to reply within three business days. On March 23 (a bit longer than three business days) I received an email that contained this message "Re: Ref #: 003402818A" in the subject line. Their entirely unhelpful reply consisted of this:
M/M Avi, we received your message and appreciate your taking theGee, thanks, Pepperidge Farm Web Team.
time to contact Pepperidge Farm.
Unfortunately, we are unable to provide you with the information you
requested. Any information available to the public can be found on our
Thank you for visiting the Pepperidge Farm website.
Pepperidge Farm Web Team
The search continues.